Rational service:
what to expect from an authorised dealer
A combi oven that is down costs money. Not just through the repair – mainly through lost revenue, spoiled stock and stressed staff. JMGT is an official Rational dealer and ensures you have a dedicated point of contact for service, warranty and maintenance.
By JMGT Commercial Kitchen Equipment · Official Rational Dealer · 27 May 2026
Summary
Service and warranty for Rational run through the manufacturer. JMGT is the official dealer and your dedicated point of contact – we coordinate, help think things through and ensure a smooth process. One phone number, one point of contact, short lines.
How Rational service is organised
Rational is responsible for service and warranty on all Rational units. Repairs are carried out by Rational-certified engineers using original spare parts. This preserves the manufacturer warranty and ensures your unit meets specifications after every intervention.
JMGT is an authorised Rational dealer. In practice this means: you buy from us, receive direct manufacturer warranty, and we remain your dedicated point of contact for everything related to your unit – purchase, delivery, installation, follow-up questions and service coordination.
What determines service quality
Not every service partner is equal. Three things determine whether you can get back to cooking quickly:
- Direct contact
No call centre that first creates a ticket. At JMGT you reach Jos Menting personally – he knows your unit and your situation.
- Original spare parts
Service via Rational always means original spare parts. No alternative components that void the warranty or reduce service life.
- Short lines
A dealer that works directly with the manufacturer is faster than separate parties that have to refer to each other. When there is a breakdown we call Rational directly with your unit details.
Maintenance contract or ad-hoc service
For intensive users a maintenance contract makes sense. It brings four benefits:
- Priority for breakdowns – you go to the top of the queue.
- Preventive maintenance – prevents the majority of breakdowns.
- Established relationship – technician and dealer know your kitchen.
- Predictable costs – no surprises afterwards.
Maintenance costs differ by situation. We work out a contract with you that suits your model, usage and desired service level.
Next step
Request a maintenance quote or book a no-obligation initial conversation. We produce a transparent calculation with no unnecessary services.
Sources
- Rational Service & Support — Rational AG
- Warranty conditions professional equipment — Rational AG (2024)
JMGT is an authorised Rational dealer and Hoshizaki specialist. The practical insights in this article are based on more than 500 commercial kitchen installations in the Netherlands.