Rational service:
what to expect from an authorised dealer
A combi oven that is down costs money. Not just through the repair – mainly through lost revenue, spoiled stock and stressed staff. JMGT is an official Rational dealer and ensures you have a dedicated point of contact for service, warranty and maintenance.
By JMGT Commercial Kitchen Equipment · Official Rational Dealer · 27 May 2026
Summary
Service and warranty for Rational run through the manufacturer. JMGT is the official dealer and your dedicated point of contact – we coordinate, help think things through and ensure a smooth process. One phone number, one point of contact, short lines.
How Rational service is organised
Rational is responsible for service and warranty on all Rational units. Repairs are carried out by Rational-certified engineers using original spare parts. This preserves the manufacturer warranty and ensures your unit meets specifications after every intervention.
JMGT is an authorised Rational dealer. In practice this means: you buy from us, receive direct manufacturer warranty, and we remain your dedicated point of contact for everything related to your unit – purchase, delivery, installation, follow-up questions and service coordination.
What determines service quality
Not every service partner is equal. Three things determine whether you can get back to cooking quickly:
- Direct contact
No call centre that first creates a ticket. At JMGT you reach Jos Menting personally – he knows your unit and your situation.
- Original spare parts
Service via Rational always means original spare parts. No alternative components that void the warranty or reduce service life.
- Short lines
A dealer that works directly with the manufacturer is faster than separate parties that have to refer to each other. When there is a breakdown we call Rational directly with your unit details.
Maintenance contract or ad-hoc service
For intensive users a maintenance contract makes sense. It brings four benefits:
- Priority for breakdowns – you go to the top of the queue.
- Preventive maintenance – prevents the majority of breakdowns.
- Established relationship – technician and dealer know your kitchen.
- Predictable costs – no surprises afterwards.
Maintenance costs differ by situation. We work out a contract with you that suits your model, usage and desired service level.
Frequently asked questions
Questions about Rational service
Who carries out service on my Rational?
As an authorised Rational dealer, JMGT carries out service and maintenance on Rational units with its own authorised technicians. You have one dedicated point of contact, original spare parts and the manufacturer warranty is preserved. Short lines, one phone number, no call centre.
What is the advantage of buying from an authorised dealer?
As an authorised Rational dealer, JMGT delivers direct manufacturer warranty, original spare parts and a dedicated point of contact (Jos Menting) who knows your unit and your situation. We carry out service and maintenance ourselves with our own authorised technicians. Short lines, one phone number, no call centre - this saves valuable time with every breakdown.
How long is the manufacturer warranty?
New Rational iCombi Pro and Classic carry Rational's manufacturer warranty. For used units our own warranty conditions apply, which vary by unit - you receive these explicitly in the quote. The warranty is voided with non-original spare parts or unauthorised repairs.
Can JMGT also handle service if I bought elsewhere?
We primarily service Rational units supplied by JMGT. We want to be responsible for the entire chain and cannot take on an unknown history. In emergencies you can contact us - we will see what is possible.
What does service or a maintenance contract cost?
Maintenance costs depend on your model, usage intensity and desired service agreements. We work out a contract with you that suits your situation - no hidden costs, no unnecessary services. Request a maintenance quote and receive a transparent calculation within five working days.
How quickly am I operational again after a breakdown?
That depends on the type of fault and your service agreements. Faults that can be resolved remotely (via the iCombi Pro's connectivity) are the fastest. For physical repairs the lead time depends on parts availability. Customers with a maintenance contract get priority.
Next step
Request a maintenance quote or book a no-obligation initial conversation. We produce a transparent calculation with no unnecessary services.
Sources
- Rational Service & Support - Rational AG
- Warranty conditions professional equipment - Rational AG (2024)
JMGT is an authorised Rational dealer and Hoshizaki specialist. The practical insights in this article are based on more than 500 commercial kitchen installations in the Netherlands.